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To allow the downloading of encrypted files in Internet Explorer: The plug-in should download without errors. Scroll down to Downloads and select Enable for File download. Make sure your browser is set up to allow downloads, and the downloading of encrypted files. I’ve tried everything and still can’t install the plug-in

Plug-in isn’t detected after installationįirewall warning when joining a meeting from Skype for Business Web AppĬhange the plug-in’s default domain trust setting If you still can’t install the plug-in, review the list of common of issues and errors. Go to Control Panel > Programs and features, uninstall existing versions of the plug in, and then try signing in again. Make sure your computer operating system and web browser are on the list of supported platforms. If that didn't work, here are a couple more things to check: Tip: If you're able to install the plug-in by following these steps, consider clearing your browser cache to remove obsolete credentials that might be interfering with sign-in. This won’t have any effect on your meeting. In the Windows Firewall security alert, select Cancel if you don’t have administrator privileges on your computer. In the Skype for Business Web App Plug-in security alert, select Allow. In Internet Explorer, at the bottom of the browser window, select Run to install the plug-in.įollow your browser's instructions for installing and running the plug-in.

On the sign-in page, make sure Install Skype for Business Web App Plug-in is checked, and then select Join the meeting.

Make sure that your browser allows ActiveX controls to load and run.Ĭlick or tap the Join Skype Meeting link in your meeting request. Open an InPrivate browsing session in Internet Explorer, a Private window in Firefox or Safari, or an Incognito widow in Chrome. Basic plug-in installation troubleshooting stepsĮxit the meeting and close all browser windows. If you joined the meeting but can't connect to the Skype Call or can't see meeting content, try the basic troubleshooting steps first, and then review the list of common issues and errors if necessary. The Skype for Business Web App plug-in is required for audio, video, and screen sharing during a Skype Meeting. Lync Web App Skype for Business Web App More.